The
Service/Help Desk plays an important part in the provision of IT
Services. It is very often the first contact the business users have in
their use of IT Services when something does not work as expected. The
Service/Help Desk is a single point of contact for end users who need
help. Without this, an organization could certainly face losses due to
inefficiencies.
The Help Desk is essentially a
central point through which problems or issues are reported and
subsequently managed and coordinated. From a general or wider
perspective, it is an integral part of the service function,
responsible for bringing resources together to address a problem or
other issue. Help desk users can of course be internal or external,
making the function potentially critical in terms the quality of
support offered to customers.
Running an IT help
desk operation has always been an expensive proposition for
organizations. At the same time, it is a part of the IT infrastructure
necessary to maintain efficient operations. Often, organizations
attempt to reduce the cost of IT help desks through outsourcing to
other companies, but this can lead to other business challenges since
the help desk remains the most frequent interface for IT - any drop in
service level is quickly noticed by internal customers and complaints
are voiced to internal business leaders. Ecrypta provides an integrated
end-user support and helpdesk offering. Combining the immediacy of
desk-side support with highly trained and affordable remote or onsite
helpdesk professionals provides the best to internal customers.
Email is increasingly becoming the preferred, reliable way to communicate with customers. However according to recent studies, more than 45% of web-enabled businesses still fail to respond to customer email queries within 24 hours, due to poor infrastructure, lack of expertise, or mishandling. Our refined infrastructure, experienced/talented people, and distinct processes ensure unsurpassed email management services to leading enterprises.
This
is a Web-Based customer interaction service where Ecrypta represents
its clients by dealing with customers in real-time, Web-Based customer
support. All inquiries are transferred automatically from the client's
website to Ecrypta where they are managed by professional Web Chat
Specialists. This service is available 24/7.
Web
Chat is one of the most preferred and desired means of communication,
but most of the time, online customers abandon their online purchase
due to the lack of real-time customer service. Ecrypta's
customer-friendly live chat services help the clients increase their
"visitor" to "customer" conversion rate.
Ecryptas'
Business Process Outsourcing (BPO) services combine domain expertise,
process skills and technology to deliver world-class process
outsourcing.
Finance & Accounting Services
Human Resource Outsourcing
Travel & Transportation Services
Si Usted requiere iniciar un dialogo, realizar cualquier tipo de consulta, recibir una cotizacion, analizar alternativas, establecer un plan de trabajo, subcontratar soluciones o servicios, por favor llene el formulario para Solicitar Informacion, uno de nuestros representantes se comunicara a la brevedad para atender cualquiera de sus requerimientos.