Moving people and goods is the
world's largest industry. It is fiercely competitive, with a strong
emphasis on customer service and effective cost management. The
availability of adequate transportation facilities is vital to the
economic development of any country. The government has long recognised
the need for continued improvement in this integral part of their
infrastructure. Unfortunately, transportation infrastructure in most
developing countries is stymied by inadequate institutional mechanisms
and a lack of integrated planning, resulting in operational
difficulties. This has resulted in bottlenecks to structured
development.
Realizing the same, private players
seem to have taken initiative to modify the same.Operational efficiency
is critical in the case of private players, considering the
high-volume, low-margin nature of the business. For these
organisations, reducing operating costs and improving customer service
are the most important corporate objectives. Furthermore, quicker time
to market can render an unassailable advantage to players in this
intensely competitive industry.In order to offer such competitive
advantages, these systems need to be well planned, capable of adapting
to new technologies and changing policies and, most importantly, well
managed.
Ecrypta has leveraged its rich
experience in the transportation industry, its unparalleled expertise
in information technology, and its strong global presence to emerge as
a leading solution provider to both international and domestic clients
in this sector.
By understanding and recognizing
the needs of the travel industry we help our clients stay ahead of
competition and become leaders in their own space. Our expertise and
capabilities developed in the industry over the last two years help
travel companies realize their business goals. Our strategic intent is
to provide "end-to-end web solutions" with a continuous focus on the
travel domain and consultancy to the other travel-related areas.
The Travel Related Services segment of Ecrypta Travel and Transportation Industry Unit provides a broad range of products, services and integrated solutions to several segments of the worldwide travel industry, including:hotels, car rental, gaming, tour operators, travel agents, airlines, railways and cruise lines.
Directly and in partnership with key industry solution providers, Ecrypta develops markets and supports industry-specific solutions, products and services. This includes key Ecrypta products, technologies and services to enable reservation and property management systems; self-service devices such as check-in/check-out kiosks; wireless cross-property applications and technology; and a range of e-business applications based on Internet technologies.
Specialist
teams develop market and support industry-specific solutions covering
all aspects of airline and airport operations, from customer service to
maintenance and from marketing to revenue management. The team is
responsible for handling the majority of airline bookings; self-service
devices; electronic ticketing; journey management and a range of e-business applications
based on Internet technologies. In addition to leading-edge technology,
Ecrypta provides consultancy at all levels of the enterprise, business
re-engineering and global networks, as well as managing IT operations
on behalf of several travel and airline companies through strategic
outsourcing arrangements.
Ecrypta has a
dedicated Airline Industry Service vertical in the BPO space and has
been managing major US carriers since 2002. The vertical handles
inbound calls, outbound calls and back-office work for reservation
sales, web support desk, e-mail support, teletype rejects, frequent
flyer programs, baggage claims and cargo space control along with
various other functions.
Ecrypta can provide
fully integrated solutions to your business problems. We have the right
attitude, the skilled people and the industry knowledge to solve your
business problems. We know your business, understand the challenges,
and can now offer you an unprecedented range of possibilities, not only
in technology but also industry-based skills, solutions and services.
We provide consultancy at the highest level, business re-engineering,
managed operations, global networks and leading-edge technology.
With
the above we understand that the world has now entered the exciting new
era of e-business, where traditional IT joins the Internet. This will
fundamentally change the way businesses think and operate. With
e-business a part of the fabric of tomorrow's travel and transport
industry, it will determine the way you communicate and transact
business with your customers. The effect will be felt in every corner
of the business. It is a new business dimension and is attracting new
players, particularly in travel distribution and the hospitality
industry.
Ecryptas'
Business Process Outsourcing (BPO) services combine domain expertise,
process skills and technology to deliver world-class process
outsourcing.
Finance & Accounting Services
Human Resource Outsourcing
IT Help Desk Services
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